1. “Scientia Education.” Scientia Education is registered in Switzerland. The company registration number is CHE-280.569.590.
2. “Client.” The person(s) who request and pay for services. This is assumed to be the signatory of this document.
3. “Student.” The person who receives the services from Scientia Education.
4. “Tutor.” The person who is delegated by Scientia Education to provide the services.
5. “Lesson.” The provision of services to the Student, billed by Scientia Education.
6. “Services” In person and/or online lessons and/or provision of guidance on submitted work.

CONDITIONS

1. Fees and Payment
Scientia Education shall invoice the Client for its services at appropriate intervals, generally each month or following a pre-payment plan.
Services may include in person lessons, online lessons, and/or the provision of guidance on works the student has submitted to the Tutor, outside of lesson times. The fees for services will be agreed in advance by the Client and Scientia Education. Scientia Education reserves the right to change its rates at any time, provided it gives the Client prior reasonable written notice of any changes.
Payments must be made to Scientia Education by the date specified on the invoice. Interest will be charged on any payment which is outstanding for more than 15 days. Interest will accrue at a rate of 2% per month on all outstanding sums from due date until payment is received.
If the invoice is not paid by the specified date, Scientia Education will pause lessons immediately. Should the invoice remain unpaid for a further week from this time, Scientia Education reserves the right to relinquish the student’s day and time slot with their tutor.
The Client can request an itemised bill for services, the preparation of which will entail a 20 CHF administration fee.

2. Non-solicitation
The Client or Student is not permitted to make private arrangements for services with any Tutor introduced by Scientia Education. Should a Client or Student breach this obligation, they will be liable to Scientia Education for all sums paid to the Tutor, and Scientia Education shall be entitled to obtain an injunction against a Client to prevent further breaches. This obligation shall continue notwithstanding termination of this agreement.

3. Expenses
All expenses for the Tutor are covered by Scientia Education.

4. Liability
Scientia Education is not liable for any direct, indirect, incidental, consequential, special, punitive, or similar damages arising from the use of its services or any errors/omissions in the content of its materials. The Client waives any and all claims arising out of the use of this tutoring service, save for those for which the law excludes the possibility of this waiver.

5. Cancellation Policy
The Client is responsible for finding an agreement with the Tutor for any changes to the tuition timetable. This includes, but is not limited to changes for holidays, illness, and adverse weather conditions that prevent the Student from reaching a lesson. If the Client cancels an individual lesson by giving less than 24-hours’ notice, unless there are mitigating circumstances, the fee for the lesson remains payable in full.
If a Student is not present for his/her lesson within 15 minutes of the start of the lesson, the lesson will be marked as a cancellation (unless the Student informs the Tutor of the delay).

6. Group Classes Cancellation Policy
As group lessons’ costs are split among the students in the group, any cancelled or missed lessons by individual students are still charged at the group class rate. Joint requests for changes to group lessons must be agreed upon by all students and submitted to the tutor at least 48 hours in advance of the start of the lesson. Individual students can ask to permanently cancel their participation in group classes with no less than 7 days notice.

7. Assignment feedback
Tutors can read assignments and guide students on techniques to improve the quality of an assignment but cannot write or edit a student’s work.
Reading time and feedback will incur a fee for time spent reading and giving feedback charged at the usual hourly rate. Requests for feedback on assignments need to be submitted to a Tutor in a timely manner.

8. Updates
The Terms and Conditions may be updated from time to time. A new version will be circulated to the Client with the billing. Continuation of lessons implies acceptance of the updated Terms and Conditions.

9. Group Courses and Workshops

Cancellation by Participant: Cancellations made at least one month prior to the course start date are eligible for a 50% refund of the course fee. Cancellations made less than one month before the course are non-refundable, as course planning and materials will already have been prepared based on confirmed participant numbers.

Course Cancellation by Scientia Education: If a course does not run due to insufficient enrolment, participants will be offered either 1:1 tutoring equivalent to 50% of the total course hours (e.g. a 10-hour group course becomes 5 hours of individual lessons), or Credit towards future tutoring or courses. Please note that refunds will not be issued in this case.

Participant Absence Due to Illness: If a participant is unable to attend due to illness or other personal circumstances, no refund or rescheduling will be provided.

Instructor Absence: If the course instructor is unable to deliver a session due to illness, we will first attempt to arrange a qualified replacement teacher for the scheduled time. If this is not possible, we will propose a new time suitable for the group. If rescheduling is not feasible, participants will be offered 1:1 tutoring equivalent to 50% of the group course hours.